Privacy Policy

When you make a reservation or inquiry through our website, we collect information you provide directly — including your name, email address, phone number, mailing address, and payment information. Payment details are processed securely through our reservation partner, ThinkReservations, and are not stored on our servers.

When you submit a contact form, sign up for our newsletter, or purchase tickets to an event, we collect the information you enter in those forms.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected through standard server logs and analytics tools.

We use the information we collect to process reservations and payments, respond to inquiries, send booking confirmations and pre-arrival communications, and provide the services you have requested.

With your consent, we may send you newsletters, seasonal promotions, event announcements, and other communications about The Saluda Inn. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

We use technical and analytics data to understand how visitors use our website, improve our content and user experience, and diagnose technical issues.

Our website uses cookies — small text files stored on your device — to remember your preferences, keep you logged in to any account features, and help us understand how visitors navigate the site.

You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

We use a cookie consent banner to obtain your permission before placing non-essential cookies. You can update your cookie preferences at any time.

We use ThinkReservations to process bookings and manage reservations. When you make a reservation, you are also subject to ThinkReservations' privacy policy.

Our website may use Google Analytics to collect anonymized data about site traffic and usage patterns. Google Analytics uses cookies and may transfer data to Google servers. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We may embed content from third-party platforms such as YouTube (for video content) and Google Maps. These services may collect data in accordance with their own privacy policies.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We retain reservation and guest records for a period of time consistent with our business and legal obligations. Marketing preferences and newsletter subscriptions are retained until you unsubscribe or request deletion.

You may request that we delete your personal information at any time by contacting us at the address below. We will honor such requests to the extent permitted by applicable law and our legitimate business needs.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

The Saluda Inn is an adults-only property. Our website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

You have the right to access, correct, or delete the personal information we hold about you. You may also request that we restrict or stop processing your information in certain circumstances.

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us: