Terms & Conditions

You may view and use The Saluda Inn's website without disclosing any personal information. However, anonymous statistics about visits to the site and to individual pages are tracked for the purposes of better understanding our potential clientele and continually improving our service to them. This tracking of statistics may involve the use of "cookie" technology.

• All guests must be 21+.
• The person making the booking will be held responsible for cancellation, non-arrival and damages as set-out within.
• To secure any booking we require a preauthorization to be placed on the credit card in the total amount of the stay. In addition, the 1st night will be charged to your credit card if the reservation is not Refundable or Standard, respectively.
• Payments can be made online or over the phone using debit/credit card. Any charges raised against us by our banks for handling of payments must be reimbursed by the lead guest within seven (7) days of any request to do so.

You can make reservations by calling the property directly at (828) 388-9027 or by email at [email protected].

• Check-in begins at 3:00 PM. Early check-in is not permitted.
• Check-out is by 11:00 AM on day of departure.
• A charge of $100 per hour past the 11 AM check-out will be charged to your credit card on file if prior arrangements have not been made with The Saluda Inn.

Guests who need to cancel a booking should contact the company that the reservation was made through as soon as possible.

• Cancellation made to refundable bookings 14 days or more in advance of arrival date: deposit will be refunded minus a $50 cancellation fee.
• Cancellation made to refundable bookings 14 days or less of the arrival date: the credit card on file will be charged in full unless the room(s) rebook. If room(s) rebook, you will be refunded the difference minus a $50 cancellation fee.
• Non-arrival guests forfeit the full amount of the booking. No refunds will be provided for late arrivals or early departures.

In the rare event we need to cancel your booking, please be aware that we cannot be held liable for circumstances beyond our control, and our liability to you is limited to the refund of any payment already made.

The maximum number of staying guests per room is illustrated in the room occupancy details on the website. In no event shall the number of occupants of any room exceed the maximum number allowed.

Only the guest and the named booking party are allowed to use the property and its facilities. Third-party visitors are only allowed access at our express permission.

All guests agree to respect the privacy and peace of all other guests, neighbors, and the owners at all times. We reserve the right to cancel a booking and terminate any stay with immediate effect if guests are causing a disturbance or nuisance.

Quiet time at the Inn is from 10 PM – 8 AM. The Wine Cellar will close at 10:00 PM. The Lobby and Sunroom will quiet down at 10 PM as well.

Where WiFi internet access is provided, guests accept to use this access fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all guests.

Internet access is intended for general use such as web browsing, email, messaging, social media, and light video/music streaming. It is not intended for heavy media streaming, online gaming, or extensive downloads/uploads.

Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

• We reserve the right to charge the guest for any damages caused through the course of a booking. A minimum damage charge of $1,500 will be added to the credit card on file.
• Lost keys will incur a replacement charge of $25 per key.
• The Saluda Inn, LLC has no responsibility for any damage to or loss of personal property belonging to any guest or visitor.
• Lost property, if found, will be held for a period of 1 month. We accept no responsibility in replacing lost items.

The Saluda Inn is a 100% non-smoking and non-vaping facility. No smoking of any kind is allowed inside or outside of our property boundaries. Any guest found violating this policy will be asked to leave and will forfeit the balance of their stay. Should smoking be determined to have taken place in a guest room, a minimum $250 cleaning fee will be charged to the credit card on file.

We do not accept pets throughout the accommodation. Only service animals, as defined under the ADA, are permitted and must be under the handler's control at all times.

Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA and are not permitted on-premises. Guests violating this policy will be charged a minimum $250 cleaning fee and asked to leave the property.

On-site parking is provided to guests and one parking space per reserved room is permitted. Parking is only available to cars 18 feet in length or less. Guests accept that they park their vehicles at their own risk.

The Saluda Inn reserves the right to cancel any booking without compensation, refund, or reimbursement if the terms of these conditions are breached.

Please note: The Saluda Inn is a 130-year-old historical inn, parts of which date back to the 1880s. Please proceed with caution in all areas as there are uneven and sloping floors, low ceilings, narrow stairwells, and slight step-ups or thresholds into rooms and bathrooms.

The Saluda Inn, LLC may modify any of the foregoing terms and conditions at any time.